How can we help?

Guests

Venues use Master Key to run their booking pages, waivers and game results. For a booking, a refund, a waiver or anything about your visit, contact the venue you booked with: reply to your booking confirmation email or call the number in it. Most confirmation emails also have a link to manage your booking.

We can't change, cancel or refund a booking for a venue. If a venue's page or email isn't working, tell us at support@masterkeysuite.com and we'll fix it with them.

Venue staff

• Can't sign in? Use Forgot password on the login page with the email your venue added, or ask your manager to send you a fresh invite.
• Questions about your shifts, tasks or training go to your manager first.
• Something broken or confusing? Email us with the page you were on and what you expected to happen. A screenshot helps.

Venue owners

For a demo, your account, billing or setting up a connection, email support@masterkeysuite.com.

Privacy requests

To see, correct or delete personal information, read our Privacy Policy and email support@masterkeysuite.com.

Who we are

Master Key is run by Master Key Suite LLC, doing business as Master Key Suite and Master Key.